SiegeIQ is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights. If you have questions, contact us at
privacy@siegeiq.gg
1. Information We Collect
Account information: When you sign up, we collect your email address and a password hash. We never store plain-text passwords.
Gameplay clips: When you upload a video clip for analysis, the file is stored securely in Cloudflare R2 encrypted cloud storage. Clips are used solely to generate your coaching report and are never shared, sold, or used to train AI models.
Match replays: If you use Verified Stats (beta), the Siege match replay (.rec) files you upload are parsed into match statistics. We store the parsed statistics, not gameplay video, to generate your stat card and to power aggregate features like percentile rankings and match-integrity review.
Other players in your replays. A replay file describes everyone in that match — you and up to nine other players who did not upload anything and may not be SiegeIQ users. From you, the uploader, we take your Ubisoft profile ID, your in-game name, your in-match statistics, and your movement path and aim direction, which power your own coaching features. From the other players we take only their Ubisoft profile ID, a one-way hashed form of their in-game name (we do not keep their name in readable form), and their in-match statistics. We do not store other players' movement or aim data.
Why we process this, and our legal basis. We process replay data to give you analysis of your own gameplay and to protect competitive integrity, for example recognising a returning account that changed its name. Our legal basis is legitimate interests (UK and EU GDPR Article 6(1)(f), and processing for reasonable purposes under Canada's PIPEDA). We have weighed this against the other players' privacy: their profile ID is already semi-public, their name is stored only as a non-reversible hash, we hold no position or aim data about them, and the data is deleted on a fixed schedule.
No automated cheat verdicts. We do not make automated decisions producing legal or similarly significant effects about any player. Gameplay, movement, and aim data are never used to automatically decide that someone is cheating and never trigger an automatic action against an account. Any integrity concern is reviewed by a person before anything happens, and we never show one user another player's integrity status.
Where this data comes from. Where we hold information about a player who did not upload a replay themselves, the source is a match replay uploaded by another player who was in the same match.
Competition data: If you enter a SiegeIQ competition, we collect your registration details, team and roster information, match results, and the replay files you submit for your competition matches. We may also collect integrity check-in materials such as third-party anti-cheat reports or screenshots where an event requires them. Your in-game name, team name, and match results are published on event pages and leaderboards. Where a prize is paid, we collect the identity and tax information needed to make and record that payment.
Linked clips: If you submit a YouTube or Twitch link, we store the URL for analysis and playback and do not download or store the video itself. If you import a Medal clip, we download that clip and store it in encrypted Cloudflare R2 storage so it can replay in your dashboard, the same as an uploaded file, and it is deleted on the same schedule (see Data Retention).
Coaching reports: Your analysis results, scores, and observations are stored in your account so you can access them later from your dashboard.
Payment information: Payments are processed by Stripe. SiegeIQ never sees, stores, or processes your card number, CVV, or billing address. Stripe handles all payment data under their own PCI-compliant systems.
Newsletter: If you subscribe to our newsletter, we store your email address to send coaching tips and product updates. You can unsubscribe at any time via the link in any email.
Usage data: We collect basic analytics including page visits, feature usage, and error logs to improve the product; this analytics data is aggregated and not linked to your identity. We also keep operational usage records tied to your account, such as how many reviews you run and the AI processing metrics and cost of each request, which we use to operate the service, enforce fair-use limits, prevent abuse, and manage billing.
2. How We Use Your Information
We use your information to:
- Generate AI coaching reports from your submitted clips
- Manage your account and subscription
- Send transactional emails (analysis complete, subscription receipts)
- Send newsletter emails if you have opted in
- Improve SiegeIQ's accuracy, features, and performance
- Detect and prevent fraud or abuse
We do not sell your data to third parties. We do not use your gameplay footage (raw video or audio) to train generative AI models. We do not share your personal information with advertisers. Scope note: parsed replay statistics extracted from .rec files, and checked ban-status labels, are data about match events, not footage of you, and may be used to train and validate our internal anti-cheat and match-integrity models as described in Sections 3 and 4 below.
3. Data Retention
Uploaded clips, and clips imported from a link such as Medal, are stored for 30 days, then their raw video files are automatically deleted to protect your privacy and minimize the data we hold. Your coaching reports, scores, and history are kept for as long as your account is active, so deleting the raw clip never removes your results. If you delete your account, all associated data is permanently removed within 30 days.
Replay data about other players. Match statistics we hold about players who did not upload the replay are automatically deleted 400 days after upload, or sooner once we no longer hold any match observation that record depends on. Where we hold a limited competitive-integrity record about an account (for example, a checked ban status used to train and validate our anti-cheat models), we retain it for up to 1,095 days (3 years) under a documented anti-cheat and platform-security purpose, and delete it immediately once every match observation it could train against has already been deleted. It is never shown to other users, and it is never used to make an automated decision.
Competition data. Registration details, rosters, results, and published standings are retained as part of the permanent record of the event. Replay files and integrity materials submitted for a competition are retained until the event and any integrity review conclude, and are then deleted within 90 days, except where we are required to keep a record of a prize payment for tax or accounting purposes.
4. Third-Party Services
SiegeIQ uses the following third-party services, each with their own privacy policies:
- Anthropic Claude - AI analysis engine. Clips are processed per-request and not retained by Anthropic for training.
- Stripe - Payment processing. Stripe is PCI-DSS Level 1 certified.
- Cloudflare R2 - Encrypted video storage.
- Supabase - Database hosting. Data is stored in the Canada Central region.
- Clerk - Authentication and account management (sign-in and sessions).
- Resend - Transactional and newsletter email delivery.
- ElevenLabs - AI voice synthesis for coaching audio. Text is sent per-request only.
- Third-party ban-status providers - Anti-cheat integrity. Where a replay you upload contains other players, we may check the public ban status of the in-game accounts in that match through an authorized third-party source. This is used only to train and validate our internal match-integrity models. We do not display any other player's ban status to you or to anyone else, and we do not publish, sell, or share it. Any player may request removal of their data via privacy@siegeiq.gg.
- Tournament platforms - Where a competition is operated on a third-party tournament platform, your registration, roster, and match data are processed by that platform under its own privacy policy. The platform in use is named on the event page before you enter.
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and all associated data
- Opt out of marketing emails at any time
- Data portability - request a copy of your coaching reports
- Object to processing based on our legitimate interests, including replay data
To exercise any of these rights, email privacy@siegeiq.gg and we will respond within 30 days.
If you are not a SiegeIQ user. These rights apply to anyone whose data appears in a match replay, including players who have never signed up. If another player uploaded a replay of a match you were in, you can ask us for a copy of the data we hold about you, or ask us to correct it, delete it, or stop processing it. Email privacy@siegeiq.gg with your Ubisoft profile ID or in-game name and we will respond within 30 days. You can also complain to a data protection authority: in Canada, the Office of the Privacy Commissioner of Canada; in the UK, the Information Commissioner's Office; in the EU, your local supervisory authority.
6. Cookies
SiegeIQ uses only essential cookies required for authentication and session management. We do not use advertising cookies, tracking pixels, or third-party analytics cookies. Your theme preference is stored in your browser's localStorage, not in a cookie.
7. Security
All data is transmitted over HTTPS. Uploaded clips are stored with encryption at rest. Passwords are hashed using industry-standard bcrypt. We conduct regular security reviews and promptly address any vulnerabilities.
8. Children
SiegeIQ is not intended for users under the age of 13. If you are under 13, please do not use this service. If we become aware that a user under 13 has created an account, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users by email of any material changes. Continued use of SiegeIQ after a policy update constitutes acceptance of the new terms.
10. Contact
For privacy questions or data requests, contact us at:
privacy@siegeiq.gg
SiegeIQ - siegeiq.gg
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